Our Owner Amanda Grappone Osmer, 2014 TedX Amoskeag Millyard Speaker

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We can only thrive when we’re authentically connected to ourselves, and one another. November 07, 2014 Grappone Automotive Group “We can only thrive when we’re authentically connected to ourselves, and one another.” These words, full of intention and wisdom, express the world-view of a fourth-generation family business owner from New Hampshire. These are the words of Amanda Grappone Osmer, who is leading the charge to reinvent the way that business is done. According to Grappone Automotive’s mission statement, shared values of integrity, kindness and respect are put into action with every aspect of hiring, coaching and training team members with the intent to make it a ‘learning organization.’ In her own words, Osmer has dedicated herself to trying to create a safe, stable environment in which her team can identify and work toward their own potential. Her philosophy, from a business perspective, is that “it makes all the sense in the world to eliminate waste and honor the person doing the work in the name of delivering value to the end user.” Osmer brings a certain level of authenticity to her role within their organization, from promoting team-building activities, such as ‘Boat to Work Day,’ to admittedly enjoying what she calls “one-minute vacations” and encouraging others to join in doing the same. Although helping to run the Grappone family business is a top priority, it’s evident that taking care of people is number one. Consider this firsthand account from one …

Camera, Cars and a Banjo

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If you stopped by Grappone Toyota yesterday around 3 p.m. you might have noticed a photographer in the middle of the showroom. You would have also heard 4th generation owner, Amanda, playing the banjo. No, Amanda is not going to be featured in a banjo magazine. Yes she really does play the banjo – she started about six weeks ago.   Why the photographer you ask? Toyota Today magazine sent him. Grappone Toyota will be featured in the January – February edition.  You are probably wondering what the article will be about. Well, we can tell you this: -They took a group photo of Grappone team members. -They took some photos of our meditation room. -Some great shot of Amanda with her banjo. -They took pictures of our Upfront Prices on the vehicles which come with a negotiation free buying process.   We are excited to read the article when it is published. Are you?    

One Minute Vacations

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Today’s thought, inspired by a morning run in the woods with my dogs, is that we live in one of the most beautiful places in the world.  I found myself thinking that it would be great to have more time for a vacation so I could enjoy our beautiful surroundings.  Then I caught myself and realized that if I think only in terms of either “I’m at work” or “I’m on vacation” then I’m REALLY missing out. So I decided that I am going to take a series of one minute vacations to appreciate all the wonder and beauty that surrounds us each and every day.  Today I’ve already seen three orange leaves slowly making their way from the top of a maple tree to the ground where they’ll stay until they turn back into the earth that will make a new maple tree. This vacation required no planning, was free, and provides me a memory for at least as long as it will take for me to find another vacation destination Where have you gone on vacation today? And now for the request: are any of you involved in your community’s Rotary or other similar clubs?  I’ve asked Vickie to schedule me at as many area breakfast/lunch meetings as possible so I can start to spread the word about what makes Grappone so very different.  If you think your local club wouldn’t mind having me come talk to the …

Grappone Goes to Google

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So it’s been the kind of two days that will continue to teach and resonate for some time to come.  I feel very fortunate to have been involved in the two-day Wisdom 2.0 Business conference in New York City this week.  I’m on the train home (great way to get to NYC for anyone who needs to make the trip – free wireless!) and have some time to reflect. In fact, the topic of reflection was a main theme for just about all the speakers over the last two days.  The essential message of the conference was this: without practicing mindfulness in our workplaces, we are limiting our own potential, and the potential of our teams. Well, what is mindfulness anyway?  In a nutshell, it is the ability to remain “in the moment” and to observe your thoughts and reactions without judgment.  Imagine how differently we would interact with one another if we all practiced mindfulness. At the conference we heard from several very interesting speakers.  The ones you may have heard of are actress Goldie Hawn, Congressman Tim Ryan, and Arianna Huffington. The founders of Kickstarter and Meet Up were there, as well as the CEOs of Aetna and Etsy.  For me as an owner, it was great to hear them speaking from the heart about the challenges of leading mindfully.  It also inspired me to commit to a more regular practice; I know that a commitment to being …

Boat To Work Day

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On Sunday about 20 of us paddled to work from NHTI.  Dave Stickney from Toyota sales found a rope swing and provided me with an excellent shot! This is the first time that we had reps from every store join us.  It was a blast! We rented kayaks and canoes for anyone who needed them, and some people brought their families and friends.  It was such a great way to start the day and when we got to work we saw our advertisement in the Concord Monitor of….a woman kayaking!  Wish I’d had a paper with me on the river.  Next time! We had both bald eagle and great blue heron sightings on the river. It was really cool! When we arrived at Toyota (there’s a dock on the Turkey River just behind our Toyota store) Jonathan Morton from Ford was waiting for us with scrambled eggs, home fries and sausage.  What a hero!!  He’d been grilling the whole time we were out on the river.  Thank you Jonathan! I love my team -Amanda Grappone Osmer, 4th Generation Owner  

Being Kind

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I was chatting with one of our new (two weeks ago) team members this morning and going through Grappone family history.  When I told him that the most important part of my job is to create a safe, stable work environment in which my team has all the tools and resources it needs to do its job well, he said this: “My wife told me that I’m a different person at the end of the day coming home from Grappone than from my last job.”  He said he isn’t used to having an employer that cares about him. This is really sad to me.  It’s not any harder to be kind, but for some reason kindness doesn’t seem to make the cut when it comes to making a list of traits that define how businesses should be run. Thank you to all the leaders out there who know that there is a better way, and who pursue it in all that they do. Your teams appreciate it!   -Amanda Grappone Osmer, 4th Generation Owner

Pinnacle Award

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On Friday, May 24, Grappone Automotive Group was awarded the Business of the Year Pinnacle Award from the Greater Concord Chamber of Commerce. This award is a true honor and we are very grateful to have been chosen. Every day we live out our Mission Statement and work towards our Vision Statement. 4th generation owner, Amanda Grappone Osmer, accepted the award during the luncheon at the Grappone Conference Center in Concord.

Chatting It Up At The Sandwich Depot

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I was at the Sandwich Depot enjoying a breakfast taco this morning (very yummy, just so you know!) and heard some customers chatting with Nancy behind the counter about their experience at Grappone Ford.  They drove all the way from Amherst to purchase from us and I had a chance to chat with them about why they made the drive.  I am always so impressed with our team in sales and service when I meet people who travel from great distances to visit us. I love my team!  Ray is pictured here filling out his Ford survey (no joke!)…hats off to his salesperson Diana Hildreth for her excellent service. -Amanda Grappone Osmer, 4th Generation Owner

Social Responsibility

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Last night I had a chance to meet with several South Koreans who have been brought here by the United States government to learn about how we approach Corporate Social Responsibility (CSR) in this country. The guests ranged from social workers to human rights activists to a manager from Hyundai Steel who heads up their CSR efforts (Hyundai Motor is another division of the Hyundai family; Hyundai and Samsung are, in Korea, major contributors to the country’s economy.) My neighbors hosted the dinner and I was so proud to be chosen to participate from among all the many wonderful NH business leaders who focus their efforts on creating a better society through their business activities.  It was especially nice to have my dad, Bob Grappone, join me.  Since he retired from the day-to-day five years ago I don’t get to talk much shop with him. There were so many interesting conversations throughout the few hours we had together but this one stands out: one of the women asked, through an interpreter, if it would be OK to ask my dad what he thinks about me taking over the family business (it’s quite rare in South Korea for a woman to have such a high ranking position).  Dad said something that I’ll never forget, and which I hope to be able to say of my children if they ever join the family business as the fifth generation of Grappones to do …

American Cancer Society

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I got involved with the New England CEOs Against Cancer Group two years ago.  Their aim is to enlist owners of larger businesses to help spread the word about cancer prevention and the support services they have for those with cancer or their caregivers. I jumped at the chance to be involved; our family has a history of having to deal with cancer and, most recently, my brother Greg has been battling a rare form of t-cell lymphoma. I do feel a responsibility to deliver a safe, stable work environment for our team, so partnering with the ACS was an easy decision: they have spent years educating people on ways to prevent cancer (most notably a very successful anti-smoking effort) and I welcome their passion for wellness into our workplace. If the efforts of Grappone Automotive work to educate our team, guests, or community, I feel we’re acting in accordance with my family’s personal mission statement.   -Amanda Grappone Osmer, 4th Generation Owner