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Episode 5 | Charles Mann | Product Specialist

Charles Mann

“What we are doing here is a paradigm shift in this industry and Amanda Grappone Osmer is our paradigm shifter.”
I am a Product Specialist and one of the things I love most about my job is watching people’s guard melt away when they realize we are telling them the truth. I have taken to using this phrase to describe it – “in the information age a business model that is not completely transparent is doomed to fail”. I hear horror stories from our guests every day that do not involve vampires or werewolves or Frankenstein. They involve “best” practices in the industry we are striving to change. It is no wonder that when people arrive here they have their “masks” on and their guard up. It is such a great pleasure to inform them, to serve them and to then watch all that stress go away from them. We offer quality products in all facets of our operations. At every level we are open, honest and transparent. We are truly dedicated to serving our team members, guests and community with integrity, kindness and respect. What we are doing here is a paradigm shift in this industry and Amanda Grappone Osmer is our paradigm shifter. It is a true privilege to work for the Grappone family and I hope to be here for many years to come.

My Passions

Poker Enthusiast
100%
Spending time with Family
90%
Reading Novels
80%
Traveling
79%
Football
78%

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